Frequently asked questions Zamule Cars Palma Mallorca | Premium services FAQ

We work on passenger cars and light vans up to 3.5 tons (GVW). We do not provide service on large vans, trucks, or coaches, nor do we repair or diagnose convertible tops. Our focus is on modern passenger cars from 2015 onwards, especially premium brands: Mercedes, Audi, BMW, Porsche, Maserati.

For vehicles registered before 2010, we only serve customers who already have a history with Zamule. For older cars, many parts are discontinued, and we prefer not to commit to work that we cannot fulfill 100%. If you have been a customer before, write to us on WhatsApp +34 682 931 164 with your name or license plate and we'll confirm it.

Before calling the tow truck, contact us on WhatsApp +34 682 931 164 with the car's symptoms and data. We evaluate each case and confirm within 30 minutes if we can take it in and provide the right service.

We specialize in modern cars (2015 onwards) and, very especially, in high-end and premium: Mercedes-Benz, Audi, BMW, Porsche, Maserati. We also perform maintenance and quick repairs on all types of modern passenger cars with guaranteed premium service.

The technical diagnosis starts from 49EUR + VAT. If you finally repair your car with us, we'll deduct it from the total cost of the job. We use official software from 7 brands (BMW, Mercedes, Audi, Porsche, VAG, Maserati, multi-brand Bosch ESI) for advanced diagnostics that a generic OBD-II won't detect.

Giving a price without seeing the vehicle would be misleading. Each car has a different license plate, engine, and condition. What we can do: guide you on our hourly rate (65/80/90/150 ?/h per tier) and give you a quote closed the same day tras diagnosis técnico desde 49€ + IVA.

S . By default, we install parts Original OEM with a 24-month warranty. If you prefer, we can offer equivalent certified alternatives with a 12-month warranty. You decide with a clear quote for each option. In any case, parts are fitted with 10% off dealer RRP.

Written warranty of 12 to 24 months depending on the service, specified on the invoice. Covers both parts and labor. If any defect arises within the covered period, repair is free of charge for the customer.

Yes. If you install the Zamule Cars app, you get access to:

• Special discounts on exclusive services and products for app users.
• Engine decarbonization FREE every two paid maintenances or services performed with us (value 80-120?).
• Your repair history, current warranties, and upcoming services always at hand.
• One-tap budget approval.
• Automatic reminders for ITV, mileage, and expiring warranty.

For each 2 paid services or maintenance that you make with Zamule (minimum 100? each) registered in your app account, you automatically unlock a free hydrogen engine decarbonization for the registered vehicle. Service valued at 80-120? RRP. Validity for redemption: 6 months from unlock. After redemption, the counter resets.

Yes. From the app, you can request an appointment, approve quotes with a digital signature (1 tap), view the real-time status of your repair in the workshop, and receive your digital invoice. All data synchronized with our internal management system.

We are in Carrer Gremi de Fusters, Son Castell , Palma de Mallorca. Opening hours Mon-Fri from 9:00 to 19:00. Closed Saturdays and Sundays. Own parking at the workshop. Exit Sa Indioteria from the motorway.

Three ways: (1) WhatsApp +34 682 931 164, (2) formulario web en zamulecars.com/reservar-cita, (3) from the Zamule Cars app with priority over walk-ins. We confirm your slot in less than 30 minutes during business hours.

Yes. We have a specific B2B service with maintenance contracts, single invoicing and priority service. Check details at B2B Services Mallorca or write to us on WhatsApp.