Scope of Application

These shipping policies apply to all orders placed through this website and comply with current regulations in Spain and the European Union, particularly Directive 2011/83/EU on consumer rights.

Shipping Zones

We ship to Spain (Peninsula, Balearic Islands, and Canary Islands) and, when expressly indicated, to other European Union countries. Available zones and possible restrictions will be shown during the purchase process.

Delivery Times

Delivery times are estimated and indicated during the purchase process. Generally:

• Peninsular Spain: between 24 and 72 working hours.
• Balearic and Canary Islands: between 3 and 7 working days.
• European Union: between 4 and 10 working days.

These times may be affected by circumstances beyond our control, such as logistical issues, force majeure, or periods of high demand.

Shipping Costs

Shipping costs are detailed before completing the purchase and may vary depending on the destination, order weight, or selected shipping method. No hidden costs will be applied.

Order Tracking

Once the order has been dispatched, the customer will receive an email with tracking information, where permitted by the carrier.

Delivery Issues

If the order arrives damaged, incomplete, or does not match what was requested, the customer must report it within a maximum of 48 hours from receipt, using the contact channels indicated on this website.

Right of Withdrawal

In accordance with European and Spanish regulations, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without needing to provide a reason.

Return Conditions

For a return to be accepted:

• The product must be in perfect, unused condition and in its original packaging.

• It must include all accessories, instructions, and original documentation.

Excluded from the right of withdrawal are personalized products, sealed goods not suitable for return due to hygiene reasons once unsealed, and other legally established cases.

Return Procedure

To request a return, the customer must first contact us through the means indicated on the website, stating the order number and reason for the return.

Refunds

Once the product has been received and checked, the corresponding amount will be refunded using the same payment method used for the purchase, within a maximum period of 14 calendar days from receipt of the returned item.

The refund will include the product amount and, where applicable, standard shipping costs. Return shipping costs will be borne by the customer, unless the product is defective or there is an error attributable to the company.

Defective Products or Shipping Error

In case of a defective product or an error in the order, the customer will be entitled to repair, replacement, price reduction, or contract termination, in accordance with current legal warranty regulations.

Owner Identification

In compliance with current regulations, the identification details of the website owner (company name, address, CIF/NIF, and contact information) are available in the Legal Notice.

Purpose

These terms and conditions regulate the access, navigation, and use of this website, as well as the contracting of products and/or services through it.

Purchase Conditions

By making a purchase, the customer declares to be over 18 years old and to have the legal capacity to enter into a contract. Order confirmation implies express acceptance of these terms and conditions.

Prices and Payments

All prices are shown in euros (?) and include applicable taxes, unless otherwise stated. Available payment methods are detailed during the purchase process.

Liability

The website owner is not responsible for service interruptions, technical errors, or improper use of the site by the user, provided there is no willful misconduct or gross negligence.

Data Protection

The processing of personal data is governed by the General Data Protection Regulation (GDPR) and current Spanish regulations. For more information, please consult the Privacy Policy.

Applicable Law and Jurisdiction

These conditions are governed by Spanish and European law. In case of conflict, the parties will submit to the courts and tribunals of the consumer's domicile, in accordance with consumer protection regulations.

Online Dispute Resolution

In accordance with Regulation (EU) 524/2013, consumers are informed of the existence of a European online dispute resolution platform.